Política de envío

Effective Date: August 28, 2026

Thank you for shopping with Canby Clinic. This Shipping Policy explains how we process and ship orders placed through our online store at shop.canbyclinic.com.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not processed or shipped on weekends or holidays. Orders placed during weekends or holidays will generally be processed on the next business day.

You will receive an order confirmation after your purchase and a shipping confirmation with tracking information when your order has shipped, when tracking is available.

Shipping Methods and Delivery Times

We currently ship orders within the United States.

Available shipping methods and estimated delivery times will be displayed at checkout. Delivery estimates are provided by the shipping carrier and are not guaranteed.

Once an order has been shipped, Canby Clinic is not responsible for delays caused by the shipping carrier, weather, natural disasters, incorrect or incomplete addresses, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

From time to time, Canby Clinic may offer free shipping promotions or other shipping discounts. Any applicable promotion will be displayed during checkout or communicated through the Site.

Order Tracking

When tracking information is available, we will provide it to you by email or through your order information.

Please allow some time for tracking information to become active after your order has shipped.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct and complete when placing your order.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible. We will make reasonable efforts to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has been placed.

Canby Clinic is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Damaged, or Stolen Packages

If your package appears to be lost, damaged, or marked as delivered but you cannot locate it, please contact us as soon as possible.

For packages that are damaged during shipping, please retain the original packaging and contact us with information about the damage.

Once an order has been delivered to the shipping address provided at checkout, Canby Clinic is not responsible for packages that are subsequently lost or stolen.